Notify us
Provide policyholder details, policy number if available and basic claim information.
FinancialServices
Get a quote ↗CLAIMS GUIDANCE
Clear support at a
difficult time.
Notify BM as soon as reasonably possible. Our team explains the process and assists with available documents; the authorised claims function makes the final decision.
THE CLAIMS JOURNEY
Know the
next step.
Keep copies of every form and document submitted, and use approved channels for identity, banking and medical information.
Prepare documents
Requirements may include the claim form, certified IDs, death certificate, DHA-1663 and banking evidence.
Assessment
The authorised claims function checks cover, waiting periods, disclosures and supporting evidence.
Decision
The insurer or authorised claims function issues the decision and applicable reasons or recourse.
CLIENT CLAIM TRACKER
Open claim tracker ↗